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Senior Manager, Community Engagement

Category: Marketing
Position Type: Full-Time
Location Type: Onsite

OUR VALUES

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

JOB SUMMARY

As the Sr. Manager, Community Engagement, you play a critical role representing Ezee Fiber Construction notification efforts at municipal meetings, community gatherings, HOA meetings, Utility Districts, and other various forums. You will support the community engagement, construction initiatives, and priorities of the company by serving as the primary point of contact for HOA community organizations. You will be proactive in providing feedback on community viewpoints, as well as educating communities on the construction process. The successful candidate will be a self-motivated, goal-oriented, independent worker with strong communication skills, both written and verbal. The right candidate must possess an outgoing personality, with a strong focus on relationship building and strategy.

ESSENTIAL FUNCTIONS

• Use maps and reports to identify the construction build schedule and research community groups to initiate the notification process for construction plans.

• Coordinate community meetings and presentations to support fiber optic construction projects across the United States

• Ensure project-specific community engagement strategies align with municipality guidelines, established best practices, and company goals.

• Use the database to update project timelines and notes for interdepartmental groups.

• Develop budgets, provide cost accountability, and work with project teams to ensure accurate forecasts and accurate cost coverage to achieve the strategic plan.

• Proactively build relationships with essential community leaders and community organizations, mainly HOAs and Water Utilities.

• Support the Engineering and Construction process by cross-collaborating during engineering and construction phases.

• Coordinate meetings between key community organizations, Ezee Fiber Construction Managers, and Contractors

• Ensure timely communication with community leaders regarding permitting, construction, and maintenance timelines and expectations of upcoming construction projects.

• Lead community engagement onsite activities within specific projects to grow brand awareness, key community relationships, and foster support for new fiber expansion projects.

• Identify opposition and related risks to project success and help implement mitigation strategies.

QUALIFICATIONS

Education and Experience Requirements: Bachelor’s degree in communications, Government Relations, or Construction Management, or 5 years’ experience in community/customer care, government relations, or utility construction.

• Strong knowledge of the utility construction process.

• Experience with Maps and ArcGIS is required

• Ability to lead a regional team.

• Experience preparing and delivering in-person presentations.

• Ability to produce and deliver in-depth reports and presentations to internal and external partners.

• Good interpersonal skills and the ability to work with confidential information with integrity.

• Good written and verbal communication skills to present and share information with internal and external audiences.

• Good collaborative skills and the ability to work effectively in sensitive, political environments.

• Good organizational skills to analyze, coordinate, and implement initiatives.

• Diplomacy and the ability to get along well with all levels of management and community leaders.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TRAVEL REQUIREMENTS

Must be able to travel up to 30% to project sites, corporate office, vendor meetings, and other business locations as required.

TOTAL REWARDS

• Competitive compensation package

• Health, Dental and Vision insurance

• 401k match

• Paid time off and other generous benefit programs

• Tuition reimbursement

WHY JOIN US?

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Sr. Manager, Community Engagement, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.

*We are seeking candidates that are legally authorized to work in the United States, without sponsorship.