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Technician, Field Ops-Residential

Category: Customer Service/Support
Position Type: Full-Time
Location Type: Onsite

OUR VALUES

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

JOB SUMMARY

We are seeking a skilled and customer-focused Residential Field Ops Technician I to join our team at Ezee Fiber. In this role, you will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This is a position that is ideal for individuals eager to grow their technical skills in a fast-paced environment.

ESSENTIAL FUNCTIONS

• Install fiber services at customer homes, including termination, splicing, and testing.

• Install, configure, and troubleshoot Customer Premise Equipment (CPE).

• Manage work orders independently, meet SLAs, and document job details.

• Perform splicing and identify faults using fiber loss testing.

• Maintain inventory of tools and fiber components.

• Provide professional service and educate customers on fiber technology.

• Follow safety protocols and company policies during all field operations.

QUALIFICATIONS

Education and Experience Requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. Minimum of six (6) months to two (2) years of experience or training in fiber splicing and troubleshooting.

• Basic understanding of fiber optic systems and customer premises equipment.

• Strong attention to detail and willingness to learn.

• Ability to work outdoors in various weather conditions and perform physical tasks.

• Good communication skills and a team-oriented mindset.

• Valid driver’s license and clean driving record.

• Flexibility to work evenings, weekends, and holidays, and on call as needed.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The field and environmental requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to work outdoors in various weather conditions, including extreme heat, cold, rain or wind. Stand, walk, bend, stoop, and kneel for extended periods of time. Lift, carry, push, or pull objects weighing up to 20 pounds as needed. Tolerate exposure to noise, dust, fumes, and uneven or slippery surfaces. Wear required personal protective equipment (PPE) during all applicable tasks.

TRAVEL REQUIREMENTS

Standard daily travel to assigned territories is required for this position (up to 30% of the time within a 10-mile radius).

TOTAL REWARDS

• Competitive compensation package

• Health, Dental and Vision insurance

• 401k match

• Paid time off and other generous benefit programs

• Tuition reimbursement

WHY JOIN US?

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Technician, Field Ops - Residential, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.

*We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.