Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. 

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve. 

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

As a Representative, Collections, the ideal candidate will have a strong background in collections and a proven track record of successfully negotiating with customers to recover outstanding balances while maintaining excellent customer relationships. 

• Debt Recovery: Contact customers with overdue accounts through various communication channels (phone, email, mail) to recover outstanding balances. 

• Negotiation: Engage in professional and effective negotiations to secure payment arrangements or settlements while considering the customer's financial situation and our company's policies. 

• Account Analysis: Review customer accounts to assess the level of delinquency and prioritize collection efforts accordingly. 

• Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving disputes, and explaining billing details and payment options. 

• Documentation: Maintain accurate and up-to-date records of all collection activities, including payment promises and customer interactions. 

• Reporting: Prepare regular reports on collection activities and the status of outstanding debts for management review. 

• Compliance: Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies. 

• Payment Processing: Process payments received from customers, update account information, and ensure proper allocation of funds. 

Education, and Experience Requirements: High school diploma or equivalent; additional education or certification in collections is a plus.
• 1+ years of experience as a Collections Agent or in a similar role.
• Strong problem-solving, multitasking, and communication abilities in a high-volume environment.
Knowledge, Skills & Abilities

• Proven experience as a Collections Agent or in a similar role. 

• Strong negotiation and communication skills. 

• Excellent problem-solving abilities. 

• Ability to handle stressful situations with professionalism and empathy. 

• Proficiency in using collections software and Microsoft Office Suite. 

• Knowledge of debt collection laws and regulations. 

• Strong attention to detail and organizational skills. 

• A commitment to ethical and fair debt collection practices. 

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant portion of the workday. The associate must frequently access, input, and retrieve information from computers and other office productivity devices. The associate may occasionally move about the office and attend meetings or events as needed.

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits 

• Employee Assistance Program (EAP)

• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.